FAQ's
Frequently Asked Questions about Website / Data Security, availability, Technology, Modules, Cost specifications, Training & support.
 
Website/Data Security and Availability:
Why have you chosen the software to be Online?
The data is available anytime from anywhere and no dependency on anybody else.
 
What is data transfer?
At the end of the academic year when all the results are generated and students are moved to next class, the data of all the passed students is automatically transferred to next class. This saves a lot of manual efforts and time.
 
For initial data entry does your team come onsite?
Yes. If you want us to sit at your office and do the data entry, our representative will come and do that for you.
 
How can I take backups for school data?
The school need not worry on this front. An automatic service is taking care of it for you.
 
Where is your server located?
The current server is located in India with Tata Communications. More details about the data center can be found at - http://maksoftindia.com/
 
What if the website is down?
Very rare scenario! In last 11 years of our service to school, the website was down only for one day, and that too due to hardware issue, so nothing much to worry on this front.
 
Features and Technology of EDU MAX School:
I do have old data of school. How can I get that data into your software?
In the initial stage, the master data like Students, Teachers, Staff details, Book details, etc. can be easily imported using our predefined excel templates in the software to save a lot of manual efforts. We support this activity as a part of initial data loading with well-defined templates for Current Academic Year only.
 
Is it possible to integrate swipe card machine along with the EDU MAX School?
Yes, it is possible to integrate. We have already done the same for one of the schools which is working well.
 
Is it possible to communicate via Mobile?
Yes! EDU MAX School can be accessed from Mobile having internet connections. We have developed light-weight website and can be accessed from mobile / Tablet PC with net connection while you are on move. Parents, Teachers and Admin Staff can view required information there. Our development team is currently working to add more features.
 
Do we need to pay extra for using mobile website?
No. It comes along with the package. User just needs to bear the minimal cost of data plan for the mobile, which again is not too high.
 
Modules and Branches:
What if I have various campuses of Institute; will I need to install EDU MAX School in each of my campuses?
EDU MAX School is a web based application so no installation is needed. We need to configure each school/branch into the software once. We can have as many branches as possible into the software. We also have a facility where school management can view the integrated data at one place.
 
Is EDU MAX School accounting module capable of managing all the accounting work that we do using tally?
Yes, it is designed in such a manner that it manages your accounting work easily. We have come up with tally integration module which exports all your voucher information from RITeSchool in format supported by tally, which can be imported in Tally and generate appropriate ledger entries. This is for schools which are using tally for accounting and audit purpose and still wants to utilize the integrated benefits of EDU MAX School.
 
What if anybody forgets the login id or password?
It can be recovered using ‘Forgot Password’ link available on Login page. User needs to provide User Id / Mobile number and DOB and password will be sent via SMS to mobile number registered in EDU MAX School.
 
Can we have some learning modules for students in the system?
Though it's a completely school management software, depending on the client requirement necessary changes can be made.
 
Training and Support:
Will you provide any training to use the software?
We will be arranging training sessions for Teachers/Non-academic staff first and then to the parents as well. We have training guide for easy reference.
 
How much Time does a Teacher/Staff requires understanding and getting acquainted with the system?
Usually 2 weeks are more than sufficient for a Teacher/Staff to understand and get acquainted with the product, but we do provide regular refresher trainings for the Staff/Teachers as well!
 
What if our staffs are not that Technology orientated. How will they get acquainted with the system?
First of all, our system is very simple to use. We regularly provide training to all the staffs as and when they require. Apart from this, we are available 12 X 7 on phone line for any assistance you need. You can also contact us through email as well.
 
What kind of support do you offer for the software?
We extend 12 X 7 Support to the teachers, complete staff and parents through emails and phone calls.
 
Can I get the demo before purchasing the software?
Yes, we have this facility as a part of the process. As a part of our visit, we arrange for a demo visit with the school authorities. Even after this if the school wants to get a feel of the modules and utilization of the software, we share a demo login with the school.
 
Contact and Support:
How can I contact you?
Please provide your details on our website for demo login and we will revert back to you immediately. Also you can call us on the numbers specified on the website.
 
How will we get support from RITeSchool after installation?
EDU MAX School Support Cell and engineers are available on all working days from 9:00 AM to 9:00 PM online on IMs & emails. On phone the Support engineers are available 12 X 7. Any kind of bug or error or problem in the Software will be attended within 4 working hours and solved within 48 working hours at most.
 
What will be the frequency of Onsite Visits once the software is installed?
Onsite Visit to Schools is done every fortnight. However online support is available 12 X 7 and Engineers are available from 9:00 AM to 9:00 PM.
 
What if we want to discontinue with your technology if at all we are not satisfied?
We assure you that you will not get a chance to complain. We can say this from our experience of serving various schools in last five years. Our Clients are very much satisfied with our system. Still if at all any School has problem going ahead they can do so.
 
   
  Services and Info.
 
Hotel management software provides every school it’s very own website enabling it to create and enhance its unique brand and stay ahead in the competition. We provide a variety of unique templates which schools can choose for their website. To have a look, you can visit to one of our client schools at www.maksoftindia.com
 
Separate Email Ids will be created for school teachers so that they can send mails to outside world.
 
Facilitated with 100+ reports which can be exported to no modifiable PDF format.
 
Very secure application! Passwords as well as URLs are encrypted to make it even more secure.
 
Separate Email Ids will be created for school teachers so that they can send mails to outside world.
 
Easy and intuitive user interface.
 
Application is enabled with online help features that helps user to understand and access it in better way.
 
Flexible application to support any type of school as school configuration can be changed at any time in the system.